Customers who have purchased their products from www.elgiultra.com/us can return unused products in original packaging with all accessories within 21 days of purchase for a full refund. Return shipping is FREE for USA customers.

Refund will be processed within 7 days of receipt of the product subject to the product being received in original, unused condition. Credit for returns will be made in the same manner as the original payment.

Order can be cancelled anytime before the start of the delivery process.